BVCHD is participating in the BETA HEART program for the second year. BETA HEART is an extensive program that includes five domains that pertain to responding to harm events and encouraging transparency with the patient and family. BETA HEART is based on a philosophy of Healing, Empathy, Accountability, Resolution and Trust. There are five domains to the program that include: Culture of Safety, Rapid Event Detection, Investigation and Determination, Communication and Transparency, Care for the Caregiver and Early Resolution. This year many staff members participated in focus groups as part of a Gap Analysis to determine where we are at in this process and several members of the staff were trained in empathetic communication and transparency. We will be continuing in our journey towards developing programs in each of the domains this year.