Title Substance Use and Behavioral Health Navigator
Categories Emergency Department
Salary $21.40 – $26.09 – $30.79
Department Emergency
Status Full Time
Hours 9 hour Shifts
Job Information

Under the general guidance of the Emergency Department Director, this position will be the principal point of contact for Emergency Department behavioral health and Substance Use Disorder patients, caregivers and providers to provide resources and assistance with accessing clinical and supportive care within the Healthcare District and/or community.  Available during scheduled hours to approach patients once acutely stabilized to discuss treatment options and develop realistic individualized action plans for the patients. After hours has a robust referral mechanism in place to follow up with patients referred to Patient Navigator during this timeframe. Areas of responsibilities include but are not limited to:

  • Supports patient access to the most optimal level of care available and assists patient in navigating barriers to obtaining care.
  • Assists patient in understanding their diagnosis, treatment options and available resources.
  • Facilitates outreach efforts to establish and maintain positive working relationships with key community partners.
  • Works collaboratively to collect data, track outcomes and support strategic planning processes related to Behavioral Health Pilot Project

Skills and Abilities Required

  • Excellent verbal and written communication.
  • Demonstrates a positive attitude and respectful, professional customer service.
  • Demonstrates appropriate, effective and tactful communication skills
  • Highly organized with ability to keep accurate notes and records.
  • Ability to maintain confidentiality.
  • Computer literacy in Microsoft Office.
  • Willingness to learn facility electronic health system.
  • Must have the ability to work collaboratively with physicians and other members of the health care team.
  • Must be able to withstand stressful situations.
  • Requires problem solving, decision making and critical thinking.
  • Must be able to work in a self-directed environment, with an ability to work and lead teams.
  • Knowledge of basic medical terminology.
  • Knowledge of local resources and social welfare resources is desirable.

Bear Valley Hospital is an Equal Opportunity Employer

Education and Training

  • Certification within 90 days of employment (may be extended if due to COVID)
  • Bachelors Degree preferred
  • Current BLS certification within 90 days of employment
  • One year customer service experience preferred
  • Experience working in a substance use disorder clinic preferred
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